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International Calling and International Roaming

International Calling and International Roaming

Make calls abroad and stay connected while traveling outside the US. Note: Int'l Roaming is only available on new Reach accounts on the 5G network

All you need to know about International Roaming

International Calling

Our hearts are with the Ukrainian people

What is International Calling?

How do I enable International Calling?

How do I see how much International Calling credit I have?

How do I disable International Calling?

Cost and fees broken down for International Calling

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Before Your Trip

I’m traveling to multiple countries. How does pricing work?

What if someone in my group plan is booking a trip at the same time as my trip? How does this work?

Can I share my data with my group members while on International Roaming?

What happens to my International Roaming if my previous bill payment is pending?

If I go to an international country and call home, is it International Calling?

What is the difference between International Roaming and International Calling?

I can’t see any cruise plans. Do you offer those?

I need to verify my upcoming trip details. Where can I find it?

I’m traveling outside of the US. How does International Roaming work?

Why is Reach International Roaming better than other mobile carriers?

What is a pay-as-you-go (PayGo) country?

Will Best Fit on the home plan apply in the months I am using International Roaming?

How do I save money on International Roaming charges?

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During Your Adventure

My travel dates have changed. How do I reschedule my International Roaming?

My trip destinations have changed. Will my International Roaming rates change as well?

My travel plans have been canceled. How do I cancel International Roaming? Are there charges associated with canceling?

Can I cancel International Roaming for myself? How about a group member?

What if I land in a different country than what’s on my itinerary? Will IR work?

My International Roaming has been deactivated. How do I reactivate it?

What is data usage limit? Can I change it?

Can I set individual data usage limits for all members who are traveling?

Can I use my Mobile Hotspot during International Roaming?

What is bill shock and how do I avoid it?

How do I keep track of my International Roaming usage?

Can I use my home plan during International Roaming?

Where can I find my current trip?

I have used 100% of my IR data. Can I get more data?

What happens to my International Roaming in transit? Will I be charged for data during transit?

What happens to my IR if I enter a PayGo country?

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Returning Home

When will I be billed for my International Roaming?

Will my monthly bill include billing details for International Roaming?

My trip ended two months ago but I am still receiving International Roaming PayGo (or pay-as-you-go) charges for Voice and SMS. Why?

Why am I being charged different rates for two billing cycles for IR?

I have returned home. How do I end International Roaming?

I want to see details of my previous trip. Where can I find it?

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