Reach 4G LTE Questions
Before You Switch
Activating Your Service
Billing and Account Information
Get a plan, Give a plan
International Calling and International Roaming
Reach 5G on Apple devices
My travel plans have been canceled. How do I cancel International Roaming? Are there charges associated with canceling?
To cancel International Roaming follow the instructions below:
Step 1: Open the Reach Mobile app and click on Services to open International Roaming
Step 2: Click on the Manage International Roaming section
Step 3: Select the trip you wish to cancel.
Step 4: Click on Cancel trip. (It would be great if you could add a reason for the cancelation to help us improve our service)
Step 5: Confirm the cancelation.
That’s it! If you have any questions or require assistance, our Customer Service team is always available to help you out.
International Roaming is only available on new 5G network accounts