Requesting Line Separation Under the Safe Connections Act
At Reach Mobile, we are dedicated to supporting the safety and independence of survivors of domestic violence, dating violence, sexual assault, or other related crimes and violence. Under the Safe Connections Act, you have the right to separate your mobile phone line, as well as the lines of your dependents, from an account shared with an abuser without incurring any penalties or fees.
How to Request a Line Separation
Requesting a line separation is a straightforward process. Please follow these two simple steps. We are here to help you maintain your privacy and ensure your communications remain secure.
Step 1: Documentation Requirements
As the first step, please keep the documents mentioned in the line separation form (added below) ready. We understand that gathering these documents may be challenging, but they are necessary to ensure we can process your request swiftly and securely.
Step 2: Downloadable Line Separation Form
Next, fill out the Line Separation Request Form and send it to us at reach-sca@reachmobile.com. That’s it. Once we receive your request, our team will verify it. Once the requirements are met as per the regulations, then we will try our best to complete the request and separate the line(s) within 2 business days.
Support and Assistance
We understand this is a difficult time, and we are here to assist you. For immediate help or further assistance with the line separation, please reach out to us at:
Phone: (815) 453-8353
Email: reach-sca@reachmobile.com
Important Information
Please be assured that we will separate your line from an abuser without charging any penalties or fees. Do note that you will assume financial responsibility for the monthly service costs for the transferred phone number(s).
Lifeline Program Support
You may be eligible for lifeline support. However, Reach Mobile is not part of the Lifeline Program (other service providers may support it). Please click to learn more about the Lifeline Program.
Additional Resources
For more information about the Safe Connections Act and other support services, please visit:
FCC Safe Connection Act Information
National Domestic Violence Hotline
The National Sexual Assault Hotline
Privacy and Safety Notice
The information you provide to us is CONFIDENTIAL and will only be disclosed with your permission or if required by law. Internet usage can be monitored and is difficult to erase completely. If you're concerned about monitoring, please clear your browser history after visiting our site.