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Help Center

Technical Support

Technical Support

Got techy questions 🤓? We're here for you!

My Connectivity

Do you offer Domestic roaming? International roaming? International calling?

Does Reach reduce video streaming quality?

Does Reach Mobile have hotspot capabilities?

If I get a new device and want to put my Reach SIM in it, will it start working automatically or do I need to change any settings in the app?

Do I have to set up my voicemail when joining Reach Mobile?

I wanted to purchase a Data Pack but accidentally purchased more GB than I wanted. What do I do?

How long will my Data Packs (my topup) be valid?

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Troubleshooting

What if my signal is bad?

Why is my data not working?

Why am I having trouble sending text (SMS) messages?

Why am I having issues making/receiving calls?

Other

I was on Google Fi and switched to Reach. Why won't my calls and texts work on my iPhone?

How much battery power does the Reach Mobile app use?

Can I connect my iPad, Apple Watch, or other devices with my Reach Mobile service?

Will Reach Mobile share my information?

Do I need to have the Reach app on my phone for my service to work?

I stream a lot of music and video. Which plan is right for me?

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Exiting Reach

What is my Reach Mobile account number/PIN?

If I disconnect from Reach, how long does Reach keep my number?

How do I transfer my number away from Reach Mobile?

Can I receive a refund if I don't like Reach?