Why am I having issues making/receiving calls?

If you find you are in a spot of service that should not drop your calls, let us know and we will help you troubleshoot any issues!

A couple of troubleshooting steps to try:

- Turn your phone completely off, then back on. 

- If you are on WiFi, turn WiFi off then retry your phone call. If WiFi calling is enabled, this may cause an interference if it's not working properly.

- If you are facing issues dialing a phone number, ensure the phone number is valid. If it's a non-US phone number, this requires a special feature to be turned on to dial out. Visit our FAQ on how to enable International Calling here

Still unable to make or receive calls? Contact us at +1 (844) 445-3665 so we can check your activation and help troubleshoot! You can also reach us on chat 24/7 or by email at reach@reachmobile.com