Reach 4G LTE Questions
Before You Switch
Activating Your Service
Billing and Account Information
Get a plan, Give a plan
International Calling and International Roaming
Why am I having trouble sending text (SMS) messages?
Please check your coverage zone to ensure you have a strong connection.
A couple of other suggestions to try:
- Turn your phone completely off, then back on.
- Check the phone number you are texting; is it a valid number?
- If you are trying to text internationally, be sure you include the country code at the front of the phone number!
Still unable to send your texts (SMS)? Contact us at +1 (844) 445-3665 so we can check your activation and help troubleshoot! You can also reach us on chat 24/7 or by email at firstname.lastname@example.org