Why am I being charged different rates for two billing cycles for IR?

This can happen for a couple of reasons:

  • One, your travel took place across two billing cycles. In such a case, your International Roaming usage charge will be split across the two months and you will be billed accordingly.
  • Two, if there is a delay in receiving your usage details from our partnering service providers (in the countries you traveled) then that can result in some of the charges reflecting in your subsequent billing cycles.

    International Roaming is only available on new 5G network accounts