Help Center

Back to home

Help Center

Before You Switch

Before You Switch

Let's make the switch to Reach! Learn about our plans and pricing, as well as what you can do to ensure a smooth transition.

Risk Free

What is 'Risk-Free'? Will I be charged if I leave Reach in the middle of the month?

Switching from a Carrier

Can I keep my number?

What network do you run on?

Will there be any interruption in my service when I switch?

How do I know Reach will work in my geographical location?

Devices

Is my device compatible?

My phone is still under a loan/contract with my current carrier. Am I able to switch to Reach?

My device is part of the Apple Upgrade program. Can I join Reach?

How do I know if my device is unlocked?

How do I find my IMEI? What is an IMEI?

See more

Plans and Pricing

What are the prepaid plans offered on Reach Mobile?

Can I change my plan mid-month?

What's included in each plan?

Do you offer business plans?

How does the Best Fit™ feature work?

Is a credit check required when I sign up for Reach?

See more

Promotions and Referrals

Who can I invite to join Reach?

I just referred my friend and they activated a new plan on Reach Mobile. When will I see the credit on my bill?

Taxes and Fees

Are there activation fees?

What taxes and fees are on my monthly bill?

Will Reach pay any early termination fees from my current carrier?

Are there any charges associated with leaving my carrier?