What happens if I pay my bill late? Is there a grace period?

Although your bill is due on the 10th of each month, we do offer a little wiggle room for late payments. We will also send warnings out in advance when you are approaching your due date.

If you pay your bill late, your account may be impacted and you will incur late charges as follows:

Day of the month Action
10th Bill is due
11th

Late fee charge of $10 or 1.5% (whichever is higher). Data speeds are reduced to 2G.

19th Phone calls are hotlined to Reach Customer Success Helpline
21st Line is disconnected (no access to Voice, SMS or Data). This will incur an additional $15 reactivation fee (per line) to reconnect
21st (next month) Phone number is lost