What happens if my bill payment is late? Is there a grace period?

Although your bill is due on the 10th of each month, we do offer a little wiggle room for late payments. We will also send warnings out in advance when you are approaching your due date.

  • 10th of the month - your bill is due
  • 11th of the month - we throttle your speeds*
  • 19th of the month - your account will be hotlined
  • 21st of the month - your account will be disconnected

*if we suspect that the bill was not paid due to fraudulent reasons, we may also hotline your account on this date.