If I bring my phone over to Reach, will I lose any personal information?

We can't guarantee that voicemails will transfer between carriers. You will not lose any texts, nor pictures… but you know how fickle technology can be.

It’s always a good idea to backup your phone before switching.

To backup your voicemails on an iPhone*:

  1. Open the Phone app
  2. Tap “Voicemail”
  3. Tap the message you want to save, then tap the Share icon (Sharing a voicemail this way won’t delete it from you voicemail storage)
  4. From here you have several potential ways to save the file:
    1. “Notes” lets you save the file as a new note or add to an existing one
    2. “Voice memo” will save an audio file to your phone that can be edited in the Voice Memo app and automatically backed up to iTunes.
    3. “Message” and “Mail” will send the file as an MP3 over SMS or email
    4. “Airdrop” will lets you share the file as an MP3 wirelessly to other devices within range


To backup your voicemails on an Android*:

  1. Open your voicemail app
  2. Tap (or in some cases, tap and hold) the message you want to save
  3. Tap the appropriate option for your app. Some options may look like: 
    1. Save
    2. Save to phone
    3. Archive
  4. Backup the saved voicemails to your cloud storage service of choice and download a copy to physical storage like an HDD, SD card, or USB flash memory for extra safe keeping.


*The source of this information can be found here!

If you find there is an issue with your information, contact us here on the chat app or give us a call at 844.445.3665.