Before You Switch
Activating Your Service
Billing and Account Information
Gigs that Give
I wanted to purchase a Data Pack but accidentally purchased more GB than I wanted. What do I do?
Whoops! Please contact Customer Success and we’ll help to take care of it.
Note that Data Packs do not carry over month-to-month. Long story short: use up that data before your billing cycle ends!
Unused data can be refunded if there was no data touched within the purchased Data Packs yet.
Also, remember that in a Shared Data plan, any line on your account will have access to the Data Pack. If you purchase a Data Pack for an unlimited plan, you will need to “assign” the Data Pack to a particular line.