What if I hit my data limit?

If you're on a shared plan, we'll grant you an extra 0.5GB of 2G data and after that, your data will be paused. If you are on the All-In plan, you'll continue to receive unlimited 2G data until the end of the billing cycle.

When you hit 75% 90% and 100% data usage, we will notify you from the Reach app. 

If you want to resume super fast speeds before the billing cycle renews, you can visit My Account on your Reach app and either switch to a higher GB data plan or purchase Data Packs for $5 per 0.5GB or $10 per 1GB.

If you don’t hit your data limit in a given month, have no fear! You may qualify for Best Fit™

 which can save you some money off your bill.

 

How do I switch my data plan?

Upgrading: You can upgrade your plan to the Moderate or People's Choice anytime. However, if you're on the People's Choice plan and you wish to upgrade your plan to the All-In, the change will take place at the start of the next billing cycle.

Downgrading: if you’re on the All-In unlimited plan and would like to downgrade to any other shared data plans, you can request the change anytime, but it will take effect only at the start of the next billing cycle.

To make changes, please visit "Account" on the Reach Mobile app and choose "Change Plan".