What happens if I pay my bill late?

For uninterrupted service, we highly recommend ensuring your payment is successful on the date of your cycle renewal.

On the date of your billing cycle renewal, you will receive an invoice for your new month's plan cycle. The default credit card on file will attempt to be used for automatic payment.

If your payment is unable to be processed, we will send a notice alerting the primary account owner that action is required to update the payment method on file. After three days of unsuccessful payment attempts, data speeds on active lines in your account will be throttled.

Once your bill is late by seven days, all lines on the account will be suspended. By day ten, all lines will be disconnected. 

If the lines are not reconnected within 30 days of disconnection, they are at risk for churning out of Reach Mobile (aka being lost forever).