Get a Device

Orders & Purchases

• How do I check the status of my order?
• How do I track the shipment of my purchased device?
• Can I make changes to an existing order?
• I changed my mind, can I cancel my order?
• Will I be informed if there's a delay in the delivery of my order?
• Will I be charged for a delivery reattempt?
• What if the price of the phone I just bought drops?
• Do you ship internationally?
• Why is my order delayed?
• I was unable to recieve my order on the date of delivery, can I reschedule the delivery?
• Do I need to buy a device from your store to use the mobile service?
• I received my order and the price on the box is lower than what is listed on the website. What can I do?

See less ▼

Finance

• Do you offer finance options for devices?
• What are the charges for getting the device financed?
• Can I cancel my order if I have purchased it through finance?
• How do I know if I am eligible for finance?
• What is the minimum order value while availing finance?
• Can I use more than one payment method, or combine payment methods, to make my purchase?

See less ▼

Device Related

• Are the devices sold unlocked or tied to a specific carrier?
• Are all the devices compatible with the mobile plan you offer?
• Do I get a warranty with my device purchase?
• What devices are available for purchase on your website?
• Do I get a warranty on refurbished device purchase?
• Can I trade in my old device for a discount on a new one?

See less ▼