---
title: Why is my order delayed?
description: Why is my order delayed?
---

[Skip to content](https://learn.reachmobile.com/migration/en/why-is-my-order-delayed#main-content)

English

Show submenu for translations

[Submit a ticket](https://learn.reachmobile.com/migration/en/kb-tickets/new?hsLang=en)

![website logo.png\]](https://learn.reachmobile.com/hs-fs/hubfs/website%20logo.png?height=40&name=website%20logo.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Submit a ticket](https://learn.reachmobile.com/migration/en/kb-tickets/new)
- Contact us

 Contact us

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://learn.reachmobile.com/migration/en?hsLang=en)
2. [Get a Device](https://learn.reachmobile.com/migration/en/get-a-device?hsLang=en)
3. [Orders & Purchases](https://learn.reachmobile.com/migration/en/get-a-device?hsLang=en#orders-purchases)

# Why is my order delayed?

 

There are a lot of reasons that could lead to a delay in your shipment, ranging from natural disasters, supply chain disruptions, transportation issues, government regulations, public health emergencies, labor shortages, technical issues, quality control issues, fraud alerts, or any other unexpected events.

If a delay happens due to any possible reason, we will communicate it to you promptly. In case you need help or have questions about one of your orders, you can contact our customer success at (844)445-36651 for assistance.

- [Reach 4G LTE Questions](https://learn.reachmobile.com/migration/en/reach-4g-lte-questions?hsLang=en)
- [Before You Switch](https://learn.reachmobile.com/migration/en/before-you-switch?hsLang=en#main-content)

    - [Risk Free](https://learn.reachmobile.com/migration/en/before-you-switch?hsLang=en#risk-free)
    - [Switching from a Carrier](https://learn.reachmobile.com/migration/en/before-you-switch?hsLang=en#switching-from-a-carrier)
    - [Devices](https://learn.reachmobile.com/migration/en/before-you-switch?hsLang=en#devices)
    - [Plans and Pricing](https://learn.reachmobile.com/migration/en/before-you-switch?hsLang=en#plans-and-pricing)
    - [Promotions and Referrals](https://learn.reachmobile.com/migration/en/before-you-switch?hsLang=en#promotions-and-referrals)
    - [Taxes and Fees](https://learn.reachmobile.com/migration/en/before-you-switch?hsLang=en#taxes-and-fees)
- [Activating Your Service](https://learn.reachmobile.com/migration/en/activating-your-service?hsLang=en#main-content)

    - [Porting](https://learn.reachmobile.com/migration/en/activating-your-service?hsLang=en#porting)
    - [Phone Numbers](https://learn.reachmobile.com/migration/en/activating-your-service?hsLang=en#phone-numbers)
    - [SIMs](https://learn.reachmobile.com/migration/en/activating-your-service?hsLang=en#sims)
    - [eSIM](https://learn.reachmobile.com/migration/en/activating-your-service?hsLang=en#esim)
- [Technical Support](https://learn.reachmobile.com/migration/en/technical-support?hsLang=en#main-content)

    - [My Connectivity](https://learn.reachmobile.com/migration/en/technical-support?hsLang=en#my-connectivity)
    - [Troubleshooting](https://learn.reachmobile.com/migration/en/technical-support?hsLang=en#troubleshooting)
    - [Other](https://learn.reachmobile.com/migration/en/technical-support?hsLang=en#other)
    - [Exiting Reach](https://learn.reachmobile.com/migration/en/technical-support?hsLang=en#exiting-reach)
- [Billing and Account Information](https://learn.reachmobile.com/migration/en/billing-and-account-information?hsLang=en#main-content)

    - [Billing](https://learn.reachmobile.com/migration/en/billing-and-account-information?hsLang=en#billing)
    - [Account](https://learn.reachmobile.com/migration/en/billing-and-account-information?hsLang=en#account)
- [Get a plan, Give a plan](https://learn.reachmobile.com/migration/en/get-a-plan-give-a-plan?hsLang=en#main-content)

    - [Impact](https://learn.reachmobile.com/migration/en/get-a-plan-give-a-plan?hsLang=en#impact)
    - [How We Give](https://learn.reachmobile.com/migration/en/get-a-plan-give-a-plan?hsLang=en#how-we-give)
    - [Who We Work With](https://learn.reachmobile.com/migration/en/get-a-plan-give-a-plan?hsLang=en#who-we-work-with)
- [International Calling and International Roaming](https://learn.reachmobile.com/migration/en/international-calling-and-international-roaming?hsLang=en#main-content)

    - [International Calling](https://learn.reachmobile.com/migration/en/international-calling-and-international-roaming?hsLang=en#international-calling)
    - [Before Your Trip](https://learn.reachmobile.com/migration/en/international-calling-and-international-roaming?hsLang=en#before-your-trip)
    - [During Your Adventure](https://learn.reachmobile.com/migration/en/international-calling-and-international-roaming?hsLang=en#during-your-adventure)
    - [Returning Home](https://learn.reachmobile.com/migration/en/international-calling-and-international-roaming?hsLang=en#returning-home)
- [Reach 5G on Apple devices](https://learn.reachmobile.com/migration/en/reach-5g-on-apple-devices?hsLang=en)
- [Get a Device](https://learn.reachmobile.com/migration/en/get-a-device?hsLang=en#main-content)

    - [Orders & Purchases](https://learn.reachmobile.com/migration/en/get-a-device?hsLang=en#orders-purchases)
    - [Finance](https://learn.reachmobile.com/migration/en/get-a-device?hsLang=en#finance)
    - [Device Related](https://learn.reachmobile.com/migration/en/get-a-device?hsLang=en#device-related)
- [Safe Connections Act](https://learn.reachmobile.com/migration/en/safe-connections-act?hsLang=en#main-content)

    - [Line Separation Under the Safe Connections Act](https://learn.reachmobile.com/migration/en/safe-connections-act?hsLang=en#line-separation-under-the-safe-connections-act)

[![Chill listening crop-3](https://learn.reachmobile.com/hs-fs/hubfs/Reach%20Mobile%20logo_secondary_jade-2.png?width=52&height=24&name=Reach%20Mobile%20logo_secondary_jade-2.png "Chill listening crop-3")](https://www.reachmobile.com)

Reach Mobile: The carrier that cares

Copyright © 2026, Reach Mobile