Let's help troubleshoot why your data may not be working.
1. Did you receive confirmation that you are active on Reach?
2. Did you restart your phone after completing activation through the app? Did you put in your Reach SIM?
3. Has airplane mode been toggled on and off after activation?
If you're coming from Google Fi and you notice your data is still not working, it could be an issue with your Access Point Name (APN). Please check: https://learn.reachmobile.com/question-i-was-on-google-fi-and-switched-to-reach
If you went through these steps and still find you're having difficulties, please contact Customer Success at +1 (844) 445-3665 so we can help!