Why do I have charges on my credit card?

When you sign up and activate your Reach service, you will notice two charges: The SIM shipment cost and a credit card hold.

The hold amount is the estimated bill (plan + number of additional lines + taxes and fees) and is applied when you activate your Reach service. It does not reflect any promotional codes applied at sign up. Promotional codes will be applied with your first Reach Mobile bill.

The hold is valid for 30 days and will be removed after the first bill. If you end up adding an additional line before your first bill, the hold will be recalculated to include all lines.

To activate your Reach service, we must be able to process the hold. Below you'll find examples of what you can expect for a hold:

Plan Chosen

Additional Lines

Estimated Bill Value

Hold Amount
(+ taxes and fees) 

Basic 

0

$35

$35 

Basic 

1

$55

$55 

Moderate 

0

$45

$45

People’s Choice

2

$100

$100 

All-in

1

$140

$140