What if I hit my data limit?

You will receive notifications from the Reach app periodically as you approach your data limit. Your service will never be cut off, but speeds will be reduced (throttled) for the remainder of the billing cycle.

If you want to return to superfast speeds before the billing cycle renews, you can visit My Account on your Reach app and either switch to a higher GB data plan or purchase Data Packs for $5 per 0.5GB or $10 per 1GB.

If you don’t hit your data limit in a given month, have no fear! You may qualify for Best Fit which can save you some money off your bill.

How do I switch my data plan?

If you’re currently on one of our shared data plans (The Basic, The Moderate or The People’s Choice), you can switch your data plan anytime. Visit "Account" on the Reach Mobile app and choose "Change Plan".

If you’re on the All-In unlimited plan and wish to downgrade, it will take effect the next billing cycle.