---
title: Why won't my service activate?
description: "There may be a couple reasons why your activation process is delayed: porting (number transfer) errors, or device compatibility issues. Let us help. Give us a call at (844) 445-366, send us an email, or chat 24/7."
---

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1. [Help Center](https://learn.reachmobile.com/migration/en?hsLang=en)
2. [Activating Your Service](https://learn.reachmobile.com/migration/en/activating-your-service?hsLang=en)

# Why won't my service activate?

## There may be a couple reasons why your activation process is delayed: porting (number transfer) errors, or device compatibility issues. Let us help. Give us a call at (844) 445-366, send us an email, or chat 24/7.

Before you contact us, we ask that you check the following:

1. Are you receiving any activation notifications from Reach?
2. Did you receive and insert your Reach SIM card?
3. Did your device pass the compatibility check?
4. Are you in the middle of a port-in (transferring your number to Reach) or have you yet to do so?

 

- [Reach 4G LTE Questions](https://learn.reachmobile.com/migration/en/reach-4g-lte-questions?hsLang=en)
- [Before You Switch](https://learn.reachmobile.com/migration/en/before-you-switch?hsLang=en#main-content)

    - [Risk Free](https://learn.reachmobile.com/migration/en/before-you-switch?hsLang=en#risk-free)
    - [Switching from a Carrier](https://learn.reachmobile.com/migration/en/before-you-switch?hsLang=en#switching-from-a-carrier)
    - [Devices](https://learn.reachmobile.com/migration/en/before-you-switch?hsLang=en#devices)
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    - [Taxes and Fees](https://learn.reachmobile.com/migration/en/before-you-switch?hsLang=en#taxes-and-fees)
- [Activating Your Service](https://learn.reachmobile.com/migration/en/activating-your-service?hsLang=en#main-content)

    - [Porting](https://learn.reachmobile.com/migration/en/activating-your-service?hsLang=en#porting)
    - [Phone Numbers](https://learn.reachmobile.com/migration/en/activating-your-service?hsLang=en#phone-numbers)
    - [SIMs](https://learn.reachmobile.com/migration/en/activating-your-service?hsLang=en#sims)
    - [eSIM](https://learn.reachmobile.com/migration/en/activating-your-service?hsLang=en#esim)
- [Technical Support](https://learn.reachmobile.com/migration/en/technical-support?hsLang=en#main-content)

    - [My Connectivity](https://learn.reachmobile.com/migration/en/technical-support?hsLang=en#my-connectivity)
    - [Troubleshooting](https://learn.reachmobile.com/migration/en/technical-support?hsLang=en#troubleshooting)
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    - [Exiting Reach](https://learn.reachmobile.com/migration/en/technical-support?hsLang=en#exiting-reach)
- [Billing and Account Information](https://learn.reachmobile.com/migration/en/billing-and-account-information?hsLang=en#main-content)

    - [Billing](https://learn.reachmobile.com/migration/en/billing-and-account-information?hsLang=en#billing)
    - [Account](https://learn.reachmobile.com/migration/en/billing-and-account-information?hsLang=en#account)
- [Get a plan, Give a plan](https://learn.reachmobile.com/migration/en/get-a-plan-give-a-plan?hsLang=en#main-content)

    - [Impact](https://learn.reachmobile.com/migration/en/get-a-plan-give-a-plan?hsLang=en#impact)
    - [How We Give](https://learn.reachmobile.com/migration/en/get-a-plan-give-a-plan?hsLang=en#how-we-give)
    - [Who We Work With](https://learn.reachmobile.com/migration/en/get-a-plan-give-a-plan?hsLang=en#who-we-work-with)
- [International Calling and International Roaming](https://learn.reachmobile.com/migration/en/international-calling-and-international-roaming?hsLang=en#main-content)

    - [International Calling](https://learn.reachmobile.com/migration/en/international-calling-and-international-roaming?hsLang=en#international-calling)
    - [Before Your Trip](https://learn.reachmobile.com/migration/en/international-calling-and-international-roaming?hsLang=en#before-your-trip)
    - [During Your Adventure](https://learn.reachmobile.com/migration/en/international-calling-and-international-roaming?hsLang=en#during-your-adventure)
    - [Returning Home](https://learn.reachmobile.com/migration/en/international-calling-and-international-roaming?hsLang=en#returning-home)
- [Reach 5G on Apple devices](https://learn.reachmobile.com/migration/en/reach-5g-on-apple-devices?hsLang=en)
- [Get a Device](https://learn.reachmobile.com/migration/en/get-a-device?hsLang=en#main-content)

    - [Orders & Purchases](https://learn.reachmobile.com/migration/en/get-a-device?hsLang=en#orders-purchases)
    - [Finance](https://learn.reachmobile.com/migration/en/get-a-device?hsLang=en#finance)
    - [Device Related](https://learn.reachmobile.com/migration/en/get-a-device?hsLang=en#device-related)
- [Safe Connections Act](https://learn.reachmobile.com/migration/en/safe-connections-act?hsLang=en#main-content)

    - [Line Separation Under the Safe Connections Act](https://learn.reachmobile.com/migration/en/safe-connections-act?hsLang=en#line-separation-under-the-safe-connections-act)

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