---
title: Why is my data not working?
description: Let's help troubleshoot why your data may not be working.
---

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# Why is my data not working?

## Let's help troubleshoot why your data may not be working.

1\. Did you receive confirmation that you are active on Reach?

2\. Did you restart your phone after completing activation through the app? Did you put in your Reach SIM?

3\. Has airplane mode been toggled on and off after activation?

4\. Check whether the Data Pause feature is enabled in your Reach account. If it is enabled, get in touch with your Group Owner to disable Data Pause to continue using high speed data.

If you're coming from Google Fi and you notice your data is still not working, it could be an issue with your Access Point Name (APN). To learn more, click [here](https://learn.reachmobile.com/question-i-was-on-google-fi-and-switched-to-reach?hsLang=en).

If you went through these steps and still find you're having difficulties, please contact Customer Success at +1 (844) 445-3665 so we can help! You can also chat with us 24/7 or send us an email at reach@reachmobile.com. 

 

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