---
title: What should I do if my SIM is stolen, damaged, or never arrives?
description: If your Welcome Kit was damaged in transit, stolen by your jealous neighbor, or simply not delivered, please reach out to Customer Success.
---

[Skip to content](https://learn.reachmobile.com/migration/en/what-should-i-do-if-my-sim-is-lost-stolen-damaged-or-never-arrives#main-content)

English

Show submenu for translations

[Submit a ticket](https://learn.reachmobile.com/migration/en/kb-tickets/new?hsLang=en)

![website logo.png\]](https://learn.reachmobile.com/hs-fs/hubfs/website%20logo.png?height=40&name=website%20logo.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Submit a ticket](https://learn.reachmobile.com/migration/en/kb-tickets/new)
- Contact us

 Contact us

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://learn.reachmobile.com/migration/en?hsLang=en)
2. [Activating Your Service](https://learn.reachmobile.com/migration/en/activating-your-service?hsLang=en)
3. [SIMs](https://learn.reachmobile.com/migration/en/activating-your-service?hsLang=en#sims)

# What should I do if my SIM is stolen, damaged, or never arrives?

## If your Welcome Kit was damaged in transit, stolen by your jealous neighbor, or simply not delivered, please reach out to Customer Success.

We will be able to track your package and check the delivery status for you. If necessary, we’ll send you a replacement Welcome Kit and SIM at no charge.

- [Reach 4G LTE Questions](https://learn.reachmobile.com/migration/en/reach-4g-lte-questions?hsLang=en)
- [Before You Switch](https://learn.reachmobile.com/migration/en/before-you-switch?hsLang=en#main-content)

    - [Risk Free](https://learn.reachmobile.com/migration/en/before-you-switch?hsLang=en#risk-free)
    - [Switching from a Carrier](https://learn.reachmobile.com/migration/en/before-you-switch?hsLang=en#switching-from-a-carrier)
    - [Devices](https://learn.reachmobile.com/migration/en/before-you-switch?hsLang=en#devices)
    - [Plans and Pricing](https://learn.reachmobile.com/migration/en/before-you-switch?hsLang=en#plans-and-pricing)
    - [Promotions and Referrals](https://learn.reachmobile.com/migration/en/before-you-switch?hsLang=en#promotions-and-referrals)
    - [Taxes and Fees](https://learn.reachmobile.com/migration/en/before-you-switch?hsLang=en#taxes-and-fees)
- [Activating Your Service](https://learn.reachmobile.com/migration/en/activating-your-service?hsLang=en#main-content)

    - [Porting](https://learn.reachmobile.com/migration/en/activating-your-service?hsLang=en#porting)
    - [Phone Numbers](https://learn.reachmobile.com/migration/en/activating-your-service?hsLang=en#phone-numbers)
    - [SIMs](https://learn.reachmobile.com/migration/en/activating-your-service?hsLang=en#sims)
    - [eSIM](https://learn.reachmobile.com/migration/en/activating-your-service?hsLang=en#esim)
- [Technical Support](https://learn.reachmobile.com/migration/en/technical-support?hsLang=en#main-content)

    - [My Connectivity](https://learn.reachmobile.com/migration/en/technical-support?hsLang=en#my-connectivity)
    - [Troubleshooting](https://learn.reachmobile.com/migration/en/technical-support?hsLang=en#troubleshooting)
    - [Other](https://learn.reachmobile.com/migration/en/technical-support?hsLang=en#other)
    - [Exiting Reach](https://learn.reachmobile.com/migration/en/technical-support?hsLang=en#exiting-reach)
- [Billing and Account Information](https://learn.reachmobile.com/migration/en/billing-and-account-information?hsLang=en#main-content)

    - [Billing](https://learn.reachmobile.com/migration/en/billing-and-account-information?hsLang=en#billing)
    - [Account](https://learn.reachmobile.com/migration/en/billing-and-account-information?hsLang=en#account)
- [Get a plan, Give a plan](https://learn.reachmobile.com/migration/en/get-a-plan-give-a-plan?hsLang=en#main-content)

    - [Impact](https://learn.reachmobile.com/migration/en/get-a-plan-give-a-plan?hsLang=en#impact)
    - [How We Give](https://learn.reachmobile.com/migration/en/get-a-plan-give-a-plan?hsLang=en#how-we-give)
    - [Who We Work With](https://learn.reachmobile.com/migration/en/get-a-plan-give-a-plan?hsLang=en#who-we-work-with)
- [International Calling and International Roaming](https://learn.reachmobile.com/migration/en/international-calling-and-international-roaming?hsLang=en#main-content)

    - [International Calling](https://learn.reachmobile.com/migration/en/international-calling-and-international-roaming?hsLang=en#international-calling)
    - [Before Your Trip](https://learn.reachmobile.com/migration/en/international-calling-and-international-roaming?hsLang=en#before-your-trip)
    - [During Your Adventure](https://learn.reachmobile.com/migration/en/international-calling-and-international-roaming?hsLang=en#during-your-adventure)
    - [Returning Home](https://learn.reachmobile.com/migration/en/international-calling-and-international-roaming?hsLang=en#returning-home)
- [Reach 5G on Apple devices](https://learn.reachmobile.com/migration/en/reach-5g-on-apple-devices?hsLang=en)
- [Get a Device](https://learn.reachmobile.com/migration/en/get-a-device?hsLang=en#main-content)

    - [Orders & Purchases](https://learn.reachmobile.com/migration/en/get-a-device?hsLang=en#orders-purchases)
    - [Finance](https://learn.reachmobile.com/migration/en/get-a-device?hsLang=en#finance)
    - [Device Related](https://learn.reachmobile.com/migration/en/get-a-device?hsLang=en#device-related)
- [Safe Connections Act](https://learn.reachmobile.com/migration/en/safe-connections-act?hsLang=en#main-content)

    - [Line Separation Under the Safe Connections Act](https://learn.reachmobile.com/migration/en/safe-connections-act?hsLang=en#line-separation-under-the-safe-connections-act)

[![Chill listening crop-3](https://learn.reachmobile.com/hs-fs/hubfs/Reach%20Mobile%20logo_secondary_jade-2.png?width=52&height=24&name=Reach%20Mobile%20logo_secondary_jade-2.png "Chill listening crop-3")](https://www.reachmobile.com)

Reach Mobile: The carrier that cares

Copyright © 2026, Reach Mobile