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Technical Support
Got techy questions 🤓? We're here for you!
My Connectivity
- Do you offer Domestic roaming? International roaming? International calling?
- Does Reach reduce video streaming quality?
- Does Reach Mobile have hotspot capabilities?
- If I get a new device and want to put my Reach SIM in it, will it start working automatically or do I need to change any settings in the app?
- Do I have to set up my voicemail when joining Reach Mobile?
- I wanted to purchase a Data Pack but accidentally purchased more GB than I wanted. What do I do?
- How long will my Data Packs (my topup) be valid?
Troubleshooting
Other
- I was on Google Fi and switched to Reach. Why won't my calls and texts work on my iPhone?
- How much battery power does the Reach Mobile app use?
- Can I connect my iPad, Apple Watch, or other devices with my Reach Mobile service?
- Will Reach Mobile share my information?
- Do I need to have the Reach app on my phone for my service to work?
- I stream a lot of music and video. Which plan is right for me?