--- title: Technical Support | Help Center description: Got techy questions 🤓? We're here for you! --- [Skip to content](https://learn.reachmobile.com/migration/en/technical-support#main-content) English Show submenu for translations [Submit a ticket](https://learn.reachmobile.com/migration/en/kb-tickets/new) ![website logo.png\]](https://learn.reachmobile.com/hs-fs/hubfs/website%20logo.png?height=40&name=website%20logo.png) Open main navigation Close main navigation - English Show submenu for translations - [Submit a ticket](https://learn.reachmobile.com/migration/en/kb-tickets/new) - Contact us Contact us Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://learn.reachmobile.com/migration/en) 2. [Technical Support](https://learn.reachmobile.com/migration/en/technical-support) # Technical Support Got techy questions 🤓? We're here for you! ## My Connectivity - [Do you offer Domestic roaming? International roaming? International calling?](https://learn.reachmobile.com/migration/en/domestic-international-roaming-calling) - [Does Reach reduce video streaming quality?](https://learn.reachmobile.com/migration/en/does-reach-reduce-video-streaming) - [Does Reach Mobile have hotspot capabilities?](https://learn.reachmobile.com/migration/en/hotspot-support) - [If I get a new device and want to put my Reach SIM in it, will it start working automatically or do I need to change any settings in the app?](https://learn.reachmobile.com/migration/en/if-i-get-a-new-device-and-want-to-put-my-reach-sim-in-it) - [Do I have to set up my voicemail when joining Reach Mobile?](https://learn.reachmobile.com/migration/en/do-i-have-to-set-up-my-voicemail-when-joining-reach-mobile) - [I wanted to purchase a Data Pack but accidentally purchased more GB than I wanted. What do I do?](https://learn.reachmobile.com/migration/en/i-wanted-to-purchase-a-data-pack-but-accidentally-purchased-more-gb-than-i-wanted.-what-do-i-do) - [How long will my Data Packs (my topup) be valid?](https://learn.reachmobile.com/migration/en/how-long-will-my-data-packs-my-topup-be-valid) See less ▼ ## Troubleshooting - [What if my signal is bad?](https://learn.reachmobile.com/migration/en/what-if-my-signal-is-bad) - [Why is my data not working?](https://learn.reachmobile.com/migration/en/why-is-my-data-not-working) - [Why am I having trouble sending text (SMS) messages?](https://learn.reachmobile.com/migration/en/why-am-i-having-trouble-sending-sms-messages) - [Why am I having issues making/receiving calls?](https://learn.reachmobile.com/migration/en/why-am-i-having-issues-receiving-calls) ## Other - [I was on Google Fi and switched to Reach. Why won't my calls and texts work on my iPhone?](https://learn.reachmobile.com/migration/en/question-i-was-on-google-fi-and-switched-to-reach) - [How much battery power does the Reach Mobile app use?](https://learn.reachmobile.com/migration/en/how-much-battery-power-does-the-reach-mobile-app-use) - [Can I connect my iPad, Apple Watch, or other devices with my Reach Mobile service?](https://learn.reachmobile.com/migration/en/can-i-connect-my-apple-watch-w/-bluetooth-to-my-reach-mobile-iphone) - [Will Reach Mobile share my information?](https://learn.reachmobile.com/migration/en/does-reach-mobile-share-my-information) - [Do I need to have the Reach app on my phone for my service to work?](https://learn.reachmobile.com/migration/en/do-i-need-to-have-the-reach-app-on-my-phone-for-my-service-to-work) - [I stream a lot of music and video. Which plan is right for me?](https://learn.reachmobile.com/migration/en/i-stream-a-lot-of-music-and-video.-which-plan-is-right-for-me) See less ▼ ## Exiting Reach - [If I disconnect from Reach, how long does Reach keep my number?](https://learn.reachmobile.com/migration/en/if-i-disconnect-my-reach-number-i.e.-not-port-out-how-long-does-reach-still-have-my-number-if-i-come-back) - [How do I transfer my number away from Reach Mobile?](https://learn.reachmobile.com/migration/en/what-if-i-want-to-leave-reach) - [Can I receive a refund if I don't like Reach?](https://learn.reachmobile.com/migration/en/can-i-receive-a-refund-if-i-dont-like-reach) - [What is my Reach Mobile account number/PIN?](https://learn.reachmobile.com/migration/en/what-is-my-reach-mobile-account-number/pin) - [Reach 4G LTE Questions](https://learn.reachmobile.com/migration/en/reach-4g-lte-questions) - [Before You Switch](https://learn.reachmobile.com/migration/en/before-you-switch#main-content) - [Risk Free](https://learn.reachmobile.com/migration/en/before-you-switch#risk-free) - [Switching from a Carrier](https://learn.reachmobile.com/migration/en/before-you-switch#switching-from-a-carrier) - [Devices](https://learn.reachmobile.com/migration/en/before-you-switch#devices) - [Plans and Pricing](https://learn.reachmobile.com/migration/en/before-you-switch#plans-and-pricing) - [Promotions and Referrals](https://learn.reachmobile.com/migration/en/before-you-switch#promotions-and-referrals) - [Taxes and Fees](https://learn.reachmobile.com/migration/en/before-you-switch#taxes-and-fees) - [Activating Your Service](https://learn.reachmobile.com/migration/en/activating-your-service#main-content) - [Porting](https://learn.reachmobile.com/migration/en/activating-your-service#porting) - [Phone Numbers](https://learn.reachmobile.com/migration/en/activating-your-service#phone-numbers) - [SIMs](https://learn.reachmobile.com/migration/en/activating-your-service#sims) - [eSIM](https://learn.reachmobile.com/migration/en/activating-your-service#esim) - [Technical Support](https://learn.reachmobile.com/migration/en/technical-support#main-content) - [My Connectivity](https://learn.reachmobile.com/migration/en/technical-support#my-connectivity) - [Troubleshooting](https://learn.reachmobile.com/migration/en/technical-support#troubleshooting) - [Other](https://learn.reachmobile.com/migration/en/technical-support#other) - [Exiting Reach](https://learn.reachmobile.com/migration/en/technical-support#exiting-reach) - [Billing and Account Information](https://learn.reachmobile.com/migration/en/billing-and-account-information#main-content) - [Billing](https://learn.reachmobile.com/migration/en/billing-and-account-information#billing) - [Account](https://learn.reachmobile.com/migration/en/billing-and-account-information#account) - [Get a plan, Give a plan](https://learn.reachmobile.com/migration/en/get-a-plan-give-a-plan#main-content) - [Impact](https://learn.reachmobile.com/migration/en/get-a-plan-give-a-plan#impact) - [How We Give](https://learn.reachmobile.com/migration/en/get-a-plan-give-a-plan#how-we-give) - [Who We Work With](https://learn.reachmobile.com/migration/en/get-a-plan-give-a-plan#who-we-work-with) - [International Calling and International Roaming](https://learn.reachmobile.com/migration/en/international-calling-and-international-roaming#main-content) - [International Calling](https://learn.reachmobile.com/migration/en/international-calling-and-international-roaming#international-calling) - [Before Your Trip](https://learn.reachmobile.com/migration/en/international-calling-and-international-roaming#before-your-trip) - [During Your Adventure](https://learn.reachmobile.com/migration/en/international-calling-and-international-roaming#during-your-adventure) - [Returning Home](https://learn.reachmobile.com/migration/en/international-calling-and-international-roaming#returning-home) - [Reach 5G on Apple devices](https://learn.reachmobile.com/migration/en/reach-5g-on-apple-devices) - [Get a Device](https://learn.reachmobile.com/migration/en/get-a-device#main-content) - [Orders & Purchases](https://learn.reachmobile.com/migration/en/get-a-device#orders-purchases) - [Finance](https://learn.reachmobile.com/migration/en/get-a-device#finance) - [Device Related](https://learn.reachmobile.com/migration/en/get-a-device#device-related) - [Safe Connections Act](https://learn.reachmobile.com/migration/en/safe-connections-act#main-content) - [Line Separation Under the Safe Connections Act](https://learn.reachmobile.com/migration/en/safe-connections-act#line-separation-under-the-safe-connections-act) [![Chill listening crop-3](https://learn.reachmobile.com/hs-fs/hubfs/Reach%20Mobile%20logo_secondary_jade-2.png?width=52&height=24&name=Reach%20Mobile%20logo_secondary_jade-2.png "Chill listening crop-3")](https://www.reachmobile.com) Reach Mobile: The carrier that cares Copyright © 2026, Reach Mobile