--- title: Safe Connections Act description: At Reach Mobile, we are dedicated to supporting the safety and independence of survivors of domestic violence, dating violence, sexual assault, or other related crimes and violence. Under the Safe Con --- [Skip to content](https://learn.reachmobile.com/migration/en/safe-connections-act-1#main-content) English Show submenu for translations [Submit a ticket](https://learn.reachmobile.com/migration/en/kb-tickets/new?hsLang=en) ![website logo.png\]](https://learn.reachmobile.com/hs-fs/hubfs/website%20logo.png?height=40&name=website%20logo.png) Open main navigation Close main navigation - English Show submenu for translations - [Submit a ticket](https://learn.reachmobile.com/migration/en/kb-tickets/new) - Contact us Contact us Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://learn.reachmobile.com/migration/en?hsLang=en) 2. [Safe Connections Act](https://learn.reachmobile.com/migration/en/safe-connections-act?hsLang=en) 3. [Line Separation Under the Safe Connections Act](https://learn.reachmobile.com/migration/en/safe-connections-act?hsLang=en#line-separation-under-the-safe-connections-act) # Safe Connections Act ### Requesting Line Separation Under the Safe Connections Act At Reach Mobile, we are dedicated to supporting the safety and independence of survivors of domestic violence, dating violence, sexual assault, or other related crimes and violence. Under the Safe Connections Act, you have the right to separate your mobile phone line, as well as the lines of your dependents, from an account shared with an abuser **without incurring any penalties or fees**. ### How to Request a Line Separation Requesting a line separation is a straightforward process. Please follow these two simple steps. We are here to help you maintain your privacy and ensure your communications remain secure. #### Step 1: Documentation Requirements As the first step, please keep the documents mentioned in the line separation form (added below) ready. We understand that gathering these documents may be challenging, but they are necessary to ensure we can process your request swiftly and securely. #### Step 2: Downloadable Line Separation Form Next, fill out the [Line Separation Request Form](https://learn.reachmobile.com/hubfs/Line%20Separation%20Request%20Form%20Reach.pdf?hsLang=en) and send it to us at [reach-sca@reachmobile.com](mailto:reach-sca@reachmobile.com). That’s it. Once we receive your request, our team will verify it. Once the requirements are met as per the regulations, then we will try our best to complete the request and separate the line(s) within 2 business days. ### **Support and Assistance** We understand this is a difficult time, and we are here to assist you. For immediate help or further assistance with the line separation, please reach out to us at: **Phone:** (815) 453-8353 **Email:** [reach-sca@reachmobile.com](mailto:reach-sca@reachmobile.com) ### **Important Information** Please be assured that we will separate your line from an abuser without charging any penalties or fees. Do note that you will assume financial responsibility for the monthly service costs for the transferred phone number(s). #### **Lifeline Program Support** You may be eligible for lifeline support. However, Reach Mobile is not part of the Lifeline Program (other service providers may support it). Please click to learn more about the [Lifeline Program](https://www.fcc.gov/general/lifeline-program-low-income-consumers). #### **Additional Resources** For more information about the Safe Connections Act and other support services, please visit: [FCC Safe Connection Act Information](https://www.fcc.gov/consumer-governmental-affairs/fcc-adopts-rules-implementing-safe-connections-act-survivors-domestic-abuse) [National Domestic Violence Hotline](https://www.thehotline.org/) [The National Sexual Assault Hotline](https://www.rainn.org/resources) ### Privacy and Safety Notice The information you provide to us is CONFIDENTIAL and will only be disclosed with your permission or if required by law. Internet usage can be monitored and is difficult to erase completely. 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