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International Calling and International Roaming
Make calls abroad and stay connected while traveling outside the US. Note: Int'l Roaming is only available on new Reach accounts on the 5G network
International Calling
Before Your Trip
- I’m traveling to multiple countries. How does pricing work?
- What if someone in my group plan is booking a trip at the same time as my trip? How does this work?
- Can I share my data with my group members while on International Roaming?
- What happens to my International Roaming if my previous bill payment is pending?
- If I go to an international country and call home, is it International Calling?
- What is the difference between International Roaming and International Calling?
- I can’t see any cruise plans. Do you offer those?
- I need to verify my upcoming trip details. Where can I find it?
- I’m traveling outside of the US. How does International Roaming work?
- Why is Reach International Roaming better than other mobile carriers?
- What is a pay-as-you-go (PayGo) country?
- Will Best Fit on the home plan apply in the months I am using International Roaming?
- How do I save money on International Roaming charges?
During Your Adventure
- My travel dates have changed. How do I reschedule my International Roaming?
- My trip destinations have changed. Will my International Roaming rates change as well?
- My travel plans have been canceled. How do I cancel International Roaming? Are there charges associated with canceling?
- Can I cancel International Roaming for myself? How about a group member?
- What if I land in a different country than what’s on my itinerary? Will IR work?
- My International Roaming has been deactivated. How do I reactivate it?
- What is data usage limit? Can I change it?
- Can I set individual data usage limits for all members who are traveling?
- Can I use my Mobile Hotspot during International Roaming?
- What is bill shock and how do I avoid it?
- How do I keep track of my International Roaming usage?
- Can I use my home plan during International Roaming?
- Where can I find my current trip?
- I have used 100% of my IR data. Can I get more data?
- What happens to my International Roaming in transit? Will I be charged for data during transit?
- What happens to my IR if I enter a PayGo country?
Returning Home
- When will I be billed for my International Roaming?
- Will my monthly bill include billing details for International Roaming?
- My trip ended two months ago but I am still receiving International Roaming PayGo (or pay-as-you-go) charges for Voice and SMS. Why?
- Why am I being charged different rates for two billing cycles for IR?
- I have returned home. How do I end International Roaming?