What will happen if the payment fails on the Pay Later date?

If the payment fails on the Pay Later date, your service may be impacted.   

 If the payment fails on the Pay Later date, your service may be impacted. Pay Later date is a payment agreement between you and Reach Mobile. If the payment fails on that date Pay Later day, your service may be impacted as per the non-payment policy.

To set a Pay Later date, simply launch your Reach Mobile app, click on Billing >> Set a Pay Later date, and choose a date.

A few points to keep in mind:

  • The Pay Later date cannot be later than 11 days after due date.
  • Once you set a Pay Later date, you may pay on or before the chosen date. However as per our non-payment policy, a $10 late fee will apply on top of your overdue bill amount.
  • Reminders will be sent to you before the Pay Later date. Please make sure your payment information is current.
  • The card on file will be automatically charged on the Pay Later date. Please note that you may experience slower data speeds or service interruptions while the payment is pending.
Day  Action
Day 0 Bill is due
Day 0 + 1 Late fee charge of $10 or 1.5% (whichever is higher)
Day 0 + 4 Data speeds are reduced to 2G
Day 0 + 12 Phone calls are hotlined to Reach Customer Success Helpline
Day 0 + 14 Line is disconnected (no access to Voice, SMS or Data). This will incur an additional $15 reactivation fee (per line) to reconnect
Day 0 + 44 Phone number is lost