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*NEW* International Calling and International Roaming

NEW International Calling and International Roaming

Hey there, you worldly bunch! Looking to make calls to other countries or travel outside the US? We got you covered.

All you need to know about International Roaming

International Calling

What is International Calling?

How do I enable International Calling?

How do I see how much International Calling credit I have?

How do I disable International Calling?

Cost and fees broken down for International Calling

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Before Your Trip

I’m traveling outside of the US. How does International Roaming work?

I need to verify my upcoming trip details. Where can I find it?

Why is Reach IR better than other mobile carriers?

I can’t see any cruise plans. Do you offer those?

What is the difference between International Roaming and International Calling?

If I go to an international country and call home, is it International Calling?

What is a pay-as-you-go (PayGo) country?

What happens to my International Roaming if my previous bill payment is pending?

Will Best Fit on the home plan apply in the months I am using IR?

Can I share my data with my group members while on International Roaming?

How do I save money on International Roaming charges?

What’s included with the International Roaming pack? Does it include data, voice and SMS?

What if someone in my group plan is booking a trip at the same time as my trip? How does this work?

I’m traveling to multiple countries. How does pricing work?

How do I purchase an International Roaming pack?

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During Your Adventure

Where can I find my current trip?

What happens to my International Roaming in transit? Will I be charged for data during transit?

What happens to my IR if I enter a PayGo country?

Can I use my home plan during International Roaming?

How do I keep track of my International Roaming usage?

What is bill shock and how do I avoid it?

Can I use my Mobile Hotspot during International Roaming?

I have used 100% of my IR data. Can I get more data?

Can I set individual data usage limits for all members who are traveling?

What is data usage limit? Can I change it?

My International Roaming has been deactivated. How do I reactivate it?

What if I land in a different country than what’s on my itinerary? Will IR work?

Can I cancel International Roaming for myself? How about a group member?

My travel plans have been canceled. How do I cancel International Roaming? Are there charges associated with canceling?

My trip destinations have changed. Will my International Roaming rates change as well?

My travel dates have changed. How do I reschedule my International Roaming?

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Returning Home

Does my left over International Roaming data get added to my next trip?

I want to see details of my previous trip. Where can I find it?

I have returned home. How do I end International Roaming?

My International Roaming was deactivated when I entered a PayGo country but I still incurred an International Roaming bill. Why?

Why am I being charged different rates for two billing cycles for IR?

My trip ended two months ago but I am still receiving International Roaming PayGo (or pay-as-you-go) charges for Voice and SMS. Why?

Will my monthly bill include billing details for International Roaming?

When will I be billed for my International Roaming?

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